Who is the Pack & Ship Service For?
Our Pack & Ship service is the catch-all consolidation, packaging (boxes, barrels and crates) and pre-shipping solution for persons that have booked a custom, Personal Shopping package, or for customers that are purchasing products directly from our store for shipping overseas.
Benefit from temporary storage in our secure warehouse, access to sturdy shipping barrels and boxes, expert picking and consolidation skills, and all the pre-shipping prep required to get your items ready for collection by the shipping agent of choice.
The Pack & Ship Service makes shopping and shipping groceries and personal items from the UK to overseas, as easy as 1-2-3.
Introduction to our Pack & Ship Service
How the Pack & Ship Service Works
Let’s get started – it doesn’t matter what order you complete the first steps in, but you have to complete them all to get your order going:
- Sign up for an account
- Add the Pack & Ship Service that meets the needs of your shopping requirements to your basket
- Browse the categories on our online Store and add the products you want to purchase to your basket, or sign up for a Personal Shopping package for a custom shopping experience (at an additional cost)
Once you have completed the first three steps:
- Complete the first three steps and pay for your order
- We will pick the products you have selected from our website / we have bought on your behalf and pack them into the container you have ordered within three business days
- We will fill in all the paperwork and arrange for the shipping carrier of choice to collect your consolidated order
- The shipping carrier collects your sealed consignment and ships it to your port of choice in your destination country
- You will be emailed your shipping details to arrange for clearance and/or collection in your destination country
When you opt for our Pack & Ship Service, you benefit from an all-inclusive picking, packing and shipping package
*browse our Pack & Ship Services for a full list of available packaging containers
What is Included in the Pack & Ship Service?
- Customer Account with a dashboard to access your documents, services and products
- High-quality 220-litre shipping barrel and cover / double walled corrugated cardboard box / pallet box
- Our professional picking, consolidation and packing expertise, including any neccessary packaging materials
- Disposal of all unwanted boxes and packing materials from your consolidated purchases
- A HMRC approved Barrel Locking Device
- Preparation of shipping documents and the steps related to arranging shipping
- Collection of your consignment by your choice of shipping carrier in the UK
- Shipping to the port of destination*
- *The Shipping is paid for separately if you choose for your choice of Sea Freight Shipping Carrier, that ships to your designated international port of entry
What is NOT included in the Pack & Ship Service?
- The contents of the barrel or box, pallet (you need to order the products you want from our website, or send us your shopping list for us to buy the products on your behalf)
- Additional box or barrel(s) and associated service fees, should all your items not fit in the requested container
- *Any duties, fees, taxes, or other financial costs involved in storing, inspection, accepting, clearing, releasing, and/or delivery of the barrel in your destination country
- Shipping fees payable to your choice of shipping carrier in the UK, if opting for collection by the shipping agent of your choice
*Please note this list is not exhausive and there may be other additional costs that are not listed here. Please check your local customs and excise department for more details.
Information about our Sea Freight Shipping Service
- We endeavour to pick and pack your order within 3 business days; once we have all your items at our warehouse
- Once your items have been picked and packed, your shipment will automatically be flagged for collection by the shipping carrier of your choice
- Our Sea Freight Shipments are collected from our warehouse every Saturday / or every other Saturday (dependant on the destination)
- *Cut off for consolidation and packing of your order is the Wednesday prior
- Sea Freight times from the UK to the destination port of entry vary dependant on the country. Please check your preferred shipping agent for the Shipping Information and dates of upcoming shipping and arrivals for your country.
*For example, if an order is completed on a Monday, Tuesday, or Wednesday the order will be processed and collected on the coming Saturday. However, if an order is completed on a Thursday, Friday, Saturday or Sunday, the order will be processed and collected the following Saturday.
What items CAN be Shipped Overseas in a Barrel?
Every country has a list of restricted items that cannot be shipped, all other items are sorted by genre, or type, which attract different levels of import taxes, fees and duties.
Many countries have developed systems for sorting certain types of products that fit into a barrel, that attract a standard, or minimum fee. Such as Jamaica, that enables persons to clear a barrel consisting of approximatley, 80% food/grocery items and 20% household, and/or personal goods; for a set customs duty fee of $6,500jmd per barrel.
However, if persons were to fill their barrels with items that attract higher duties, such as fashion, phones and power tools, or goods that were deemed to be for commercial purposes (for reselling), then the standard minimum fee would not be applicable.
In order to pay the least customs duties in your home country, we recommend browsing and picking items from our selection of grocery items, with a smaller quantity of items from the other categories that may attract higher import fees.
Naturally you are free to order any quantity of goods you desire from our website. Leave it us and we will pick, consolidate and ship them to your destination with ease.
What items are Restricted from being Shipped in a Barrel?
When buying goods to be shipped overseas they must be fit and legal for travel by sea freight, and clearance at the destination port of entry. To provide guidelines on what you can and cannot import, every country has a list of restricted and banned items; full details are available on the applicable customs and excise website for your country. There are other items that fall into a grey area, that can only be imported under special circumstances, or with a licence.
Examples of restricted items that you won’t see on our website are, for example, perishable items, such as bread, cakes, fruits, vegetables, and any items that must be chilled or frozen.
Additionally, we don’t ship any illegal, flammable or combustable items, such as cash, counterfeit items, drugs, weapons, ammunition, gas cylinders, car batteries, car tyres, lighters and any indecent or explicit material.
Lastly we cannot ship live animals or plant/organic matter (including seeds and cuttings), human or animal remains, and anything else that poses a phytosanitary concern.
We only stock top quality items and the freshest grocery products on our website store, and secure premium items when we carry out personal shopping on your behalf, to ensure the items that we sell are fit for travel. Therefore you may notice that there are some items or categories we cannot locate for you, or list on our online store, as we are mindful of only offering products that meet this criteria.
To make it easier for our customers to navigate the process of importing products purchased in the UK, we only offer items for sale on our website that are not restricted or banned in most overseas destinations.
Important Information
This list of restricted items is NOT exhaustive and is for illustration purposes only, it is ultimately your responsibility to check the relevant customs and excise website for your country for a full list of restricted items when ordering items from our website as they differ from country to country.
Please also ensure when selected goods from our website that they meet the size/weight dimensions of the box or barrrel you have selected.
Why Choose our Pack & Ship Service?
Convenient and Efficient: Our Pack & Ship Service is designed to offer the most convenience and efficiency to customers who want to get the products
personal shopping purchases as everything from shipping is completed in-house. Instead of spending hours browsing multiple websites, or sending a shopping list for us to source items, you simply pick what you want from our wide selection and we will pack the products you have chosen within 3 business days ready for shipping.
Access British Brands: We have made it super easy to find authentic brand named products and UK household names as our website offers some of the most popular products in the UK at very competitive prices.
Top Quality Products: We have taken the time to curate the products that we sell directly, to offer a great choice of quality products that meet certain standards, such as being non-GMO, whilst also meeting the growing needs of our customer base. Your purchases are taken care of. Once you have selected your products they are freshly picked and packed, ensuring your items are top quality and have a long shelf life.
Expert Consolidation: Your purchases are consolidated into sturdy 220-litre shipping barrels with tamper free locks, or double walled corrugated boxes, which can more than handle the journey by sea freight. This not only saves you time, but also reduces the risk of individual items getting lost or damaged during transit.
Secure Warehouse: Our warehouse has limited access by authorised personel, coupled with 24 hour CCTV survelliance, an alarm and full insurance cover, so your purchases are safe and secure whilst waiting for collection.
Reliable Shipping: We use professional packing methods and work with highly experienced shipping carriers to send your consignments overseas, who have state of the art container ships and expertise in importing and exporting, so your packages are in safe hands.
Fixed Price: We offer a *fixed price for our Pack & Ship Service which covers all the associated UK based costs of picking and packing your purchases in a reliable and secured shipping barrel or box, arranging collection of your consignment for your shipping agent of choice, and *shipping to your port of destination.
*shipping is NOT included if opting for collection by the shipping agent of your choice; any additional costs apply for upgrading this service, for example, additional requests, longer storage requirements, and or additional boxes/barrels.
If our UK based Pack & Ship Service sounds like the perfect fit, dive in
*By purchasing this service you have read the full product description and agree to our terms and conditions of service.
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