Introduction to the UK based Personal Shopping Service

Our UK based Personal Shopping service is here to help individuals get the most out of their UK based shopping experience, without having to spending hours browsing online, or even visiting the country. After a pre-shop consulation to ensure we are all on the same page, email us your UK based store wish, or shopping list. We will physically visit, or place online orders with UK based stores to supply you with enough products to fill a box, barrel, or crate, to the budget you have pre-set.

Think of it as having your very own UK based body-double who will help you navigate through the shopping process, ensuring you get access to the hottest brands and authentic, top quality products with the best deals in the UK – without ever visiting the country.

Once we have fulfulled the first mission of collecting multiple products on your behalf, we will take your purchases back to our secure warehouse for temporary storage. At this stage you will have choosen your Pack & Ship Service, that will take care of getting the purchases consolidated and packed in a barrel, box, or crate, ready for collection by the shipping agent of your choice.

How the UK Based Personal Shopping Service Works

Let’s get started – it doesn’t matter what order you complete the first steps in, but you have to complete them to get your benefits unlocked:

1. Sign up for an account / your account will automatically be opened once you get to the basket page
2. Add the Personal Shopping Service that meets the needs of your shopping requirements, to your basket
3. You will be contacted to discuss your needs and ensure we are on the same page before we source items on your wish/shopping list
4. Book the appropriate Pack & Ship service that meets your needs (for consolidation of your packages into a box or barrel and collection by the shipping carrier of your choice)

Once you have completed the first steps:

1. Send us a copy of your wish/shopping list from the locally based UK store(s) that you want us to physically visit on your behalf
2. If applicable, send us the links to the products listed on online store(s), that offer delivery to the UK
3. Agree on the budget you would like to spend on your items, and we will invoice you for that additional amount
4. We visit the stores, source the products, purchase them on your behalf and transport them back to our secure warehouse

What is NOT included in the Service?

1. The cost of your purchases
2. Additional in-house service fees, inc Pack & Ship fees and packaging which must be ordered separately
3. Costs associated with unwanted items, including the disposal of, and/or return to senders in order for you to recieve a refund
4. Shipping is NOT included; plus, any duties, fees, taxes, or other financial costs involved in storing, inspection, accepting, clearing, releasing, and/or delivery of the barrel in your destination country

*Please note this list is not exhausive and there may be other additional costs that are not listed here. Please check your local customs and excise department for more details.

Secure your Add-on Packing and International Shipping Service

Before we can get going with packing and shipping your selected items, you will need to choose one of our wide range of Pack & Ship services. As all of your purchases will end up at our secure warehouse, we need to ensure they are booked in with the appropriate service, to be consolidated into a box or barrel, and prepared for collection by your shipping carrier of choice.

Our Add-on ‘Pack & Ship’ Service will additionally include:

1. Storage of your purchases at our secure warehouse
2. *Consolidation of all your items into the box or barrel you have ordered, and sealing the package
3. We will fill in all the paperwork and arrange for the shipping carrier of your choice to collect your consolidated order
4. The shipping carrier collects your consignment and it will be shipped to your port of choice in your destination country
5. You will be emailed your shipping details to arrange for clearance and/or collection in your destination country

When you opt for our Personal Shopper Service, you benefit from a custom service where we shop for you with the same attention to detail that we use when shopping for ourselves.

*browse our Pack & Ship Services for a full list of available packaging containers

Information about our Sea Freight Shipping Service

• Once your items have been packed, your shipment will automatically be flagged for collection by the shipping carrier
• Our Sea Freight Shipments are collected from our warehouse every Saturday / or every other Saturday (dependant on the destination)
• *Cut off for consolidation and packing of your order is the Wednesday prior
• Sea Freight times from the UK to the destination port of entry vary dependant on the country. Please check our Shipping Information for dates of upcoming shipping and arrivals for your country.

*For example, if an order is completed on a Monday, Tuesday, or Wednesday the order will be processed and collected on the coming Saturday. However, if an order is completed on a Thursday, Friday, Saturday or Sunday, the order will be processed and collected the following Saturday.

What Can be Shipped Overseas in a Barrel or Box?

Every country has a list of restricted items that cannot be shipped, all other items are sorted by genre, or type, which attract different levels of import taxes, fees and duties.

Many countries have developed systems for sorting certain types of products that fit into a barrel, that attract a standard, or minimum fee. Such as Jamaica, that enables persons to clear a barrel consisting of approximatley, 80% food/grocery items and 20% household, and/or personal goods; for a set customs duty fee of $6,500jmd per barrel.

However, if persons were to fill their barrels with items that attract higher duties, such as fashion, phones and power tools, or goods that were deemed to be for commercial purposes (for reselling), then the standard minimum fee would not be applicable.

In order to pay the least customs duties in your home country, we recommend requesting mainly non-perishable food items, health & beauty products and household goods, with a small amount of items from the fashion or electrical category.

Naturally you are free to order any quantity of goods you desire, including high end and high ticket items. Leave it to us and we will source and purchase your requested items with ease.

What items are Restricted from Entering Overseas Destinations?

When requesting goods to be bought on your behalf, please ensure they are fit and legal for sea freight travel and entry into the destination port.

Therefore please be mindful when requesting certain goods, and refrain from sending packages to our warehouse that don’t meet our shipping restrictions and the size/weight dimensions of the box or barrrel you have selected.

Examples of restricted goods are, for example, those that contain perishable items, such as bread, cakes, fruits, vegetables and any items that must be chilled or frozen.

Additionally, any illegal, restricted and flammable/combustable items, such as cash, counterfeit items, drugs, weapons, ammunition, gas cylinders, car batteries, car tyres, lighters and any indecent or explicit material.

Lastly we cannot purchase, or ship live animals or plant/organic matter (including seeds and cuttings), human or animal remains, and anything that poses a phytosanitary concern.

This list is NOT exhaustive and is for illustration purposes only, it is your responsibility to check the relevant customs and excise website for your country for a full list of restricted items.

Important Information

This list of restricted items is NOT exhaustive and is for illustration purposes only, it is ultimately your responsibility to check the relevant customs and excise website for your country for a full list of restricted items when ordering items from our website as they differ from country to country.

Please also ensure when selected goods from our website that they meet the size/weight dimensions of the box or barrrel you have selected.

Why Choose our UK Based Personal Shopping Service?

Personalised Shopping Experience: One of the primary benefits of using a UK based personal shopper is utilising their insider knowledge and connections to access quality British and European brands, that may not be readily available in your home country.

Authentic Products: Our personal shoppers ensure that you get exactly what you want, when you need it. We ensure that you are getting the right products at the right price, so you can make the most out of your shopping experience in the UK without the worry of being overcharged, or purchasing inauthentic or low quality items.

Convenient and Efficient: Our Personal Service is designed to offer convenience and efficiency. Instead of having to travel overseas, or attempting to shop from several stores and naviagate deliveries from the UK, we can shop on your behalf and take all the purchases back to our secure warehouse.

Fixed Price: We offer a *fixed price for our Personal Shopping Service which gives you a dedicated timeslot at the store(s) of your choice for a set amount of time

*additional costs apply for upgrading this service, for example, additional requests, longer shopping time, out of area pick up requirements, and so on.

With the accompanying Pack & Ship Service, you receive:

Access to a Secure Warehouse: Your purchases and safe and secure – Our warehouse has limited access by authorised personel, coupled with 24 hour CCTV survelliance, an alarm and full insurance cover.

Access to Expert Consolidation: Your purchases are consolidated into sturdy 220-litre shipping barrels with tamper free locks, or double walled corrugated boxes, which can more than handle the journey by sea freight. We endeavour to consolidate and pack the products you have chosen within 3 business days ready for shipping.

Access to Reliable Shipping: We use professional packing methods and work with highly experienced shipping carriers to send your consignments overseas, with state of the art container ships and expertise in importing and exporting, so your packages are in safe hands.

If our Personal Shopping Service sounds like the perfect fit, dive in…

*By purchasing this service you have read the full product description and agree to our terms and conditions of service.